Daimler Truck Southern Africa (DTSA) made history by being the first Daimler Truck market in the world, to launch the Daimler Truck Parts Portal, an online eCommerce platform. The platform works on a click and collect basis where customers can buy parts online and collect it within 24 hours at their selected dealership.
The Daimler Truck Parts Portal currently provides over 400 parts for Mercedes-Benz Truck and FUSO Truck, including oil, batteries, service, and wear and tear parts. Future plans include expanding the product catalogue to include maintenance and collision parts, as well as delivery to customers.
“The Daimler Truck Parts Portal is a game changer in the commercial vehicle market, and we are thrilled to be part of the development team, and to be the very first Daimler Truck market in the world to launch the portal to our customers,” said Ziyad Gaba, Vice President Customer Service, Parts, and Value Chain. “Our customers are central to everything that we do and the digitalization of our processes to increase customer convenience has been a key driver in the development of the Daimler Truck Parts Portal.”