Hiab, part of Cargotec, expands its spare parts offering so every customer finds a solution tailored to their needs, with the introduction of Red Parts and Exchange Parts to complement Original Parts.
“We want to offer all customers spare parts priced right for their equipment, regardless of age and condition,” said Michael Bruninx, Senior Vice President, Services, Hiab. “We have therefore complemented our Original Parts with Red Parts and Exchange Parts that present a compelling value proposition for customers with ageing units, characterised by limited remaining lifespan and low utilisation levels.”
Red Parts is a cost-effective quality alternative to Original Parts, ideal for equipment in the latter part of its lifespan. Through the Exchange Parts programme, customers can return used components and obtain replacement parts at a lower price than a new standard Original Part.
The Red Parts offering is being launched with engine components for truck mounted forklifts and will be expanded to cover more equipment brands and component types during 2024.
To improve circularity and avoid potential safety and quality issues caused by repairs of items like large cylinders, Hiab has also launched the Exchange Parts programme. When a customer returns a used part they will receive a compatible, exchange component at a lower price than an Original Part. Exchange Parts components have the equivalent specifications to the Original Parts, so there is no compromise on quality or safety. Returned parts are recycled, remanufactured or properly disposed of by Hiab.
Original Parts remains the spare parts flagship offering from Hiab, recommended for the longest lifetime and to maximise performance. These parts are required for equipment under warranty and assets that are in daily operation.